FDM Group Limited, Cottons Centre, London, SE1 2QG
01223 911755

The UK’s ONLY Complaint Handling Conference

Looking to take your complaint handling strategy to the next level? Then you need to attend the Winning with Complaint Handling conference on 18th October 2017.

Successful complaint handling has become the centre of customer experience. Research shows that for every one customer who complains, there are another 26 who say nothing and just leave (Source: Lee Resources International). So a complaint can be a valuable gift that enables you to improve your business and keep customers happy.

By attending the Winning with Complaint Handling conference you’ll discover cutting edge strategies that are proven to transform businesses through a focus on root-cause analysis and complaint resolution.

This exclusive event is a fantastic opportunity to learn from and network with like minded individuals. Hear inspirational success stories from award-winning companies and share your expertise in lively Q and A discussions.

Unlock the value of effective complaint handling to aid customer retention and employee engagement using the knowledge you will only gain at this one-of-a-kind conference.

Key topics include:

  • Start fixing and stop hiding by utilising root cause analysis
  • Get the competitive advantage through effective complaint resolution
  • Gothe extra mile for your customers by empowering your front line employees.

If you would like to find out more about this amazing conference please contact Lisa Bailey on - 01223 911755 or email lisa@awardsinternational.eu.

7 Reasons You Cannot Miss the Inaugural Winning With Complaint Handling Conference

1. Be inspired by success stories from UK Complaint Handling Award winners including TNT, COOP food and Yorkshire Building Society

2. Discover how to increase brand loyalty through effective complaint handling

3. Gain real life insight through Q&A sessions with our award-winning speakers

4. Take away top tips including how to use root-cause analysis to develop products and services

5. Learn the secrets of innovative complaint handling through roundtable discussions with experts in customer experience

6. Find out how to be proactive in your complaint handling by seeking feedback from your customers

7.Expand your circle through networking at the only complaint handling specific conference; an opportunity not to be missed!

Speakers

Don Hales

Chairman of Awards International

Professor Moira Clark

Professor of Strategic Marketing and Director of the Henley Centre for Customer Management

Janis Hambling

Operations Manager Customer Relations

Nina Maan

Training Consultant

Ros Garcia

Customer Relations Manager

Avis Rhodes

Head of Customer Services

Stephen Yap

Head of Customer Services

Claire Carroll

Head of Member and Customer Services

Mark Bailey

Director of Business Engagement
9:30 - 9:50 INTRO & WELCOME
10:00 - 10:40 EAST THAMES - Avis Rhodes Head of Customer Services, Ros Garcia Customer Relations Manager, Nina Maan Training Consultant from Accelerator
10:40 - 11:10 NETWORKING BREAK
11:10 - 11:50 YORKSHIRE BUILDING SOCIETY - Janis Hambling Operations Manager Customer Relations
12:00-12:40 IPSOS - Stephen Yap Head of Customer Services
12:40-14:20 LUNCH AND NETWORKING
Click here to see more detailed schedule
14:20-15:00 CO-OP - Claire Carroll Head of Member and Customer Services
15:00-15:30 NETWORKING BREAK
15:30-16:10 Henley Business School - Professor Moira Clark Professor of Strategic Marketing
16:10-16:50 Resolver - Mark Bailey Director of Business Engagement
16:50-17:00 CLOSING

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