Looking to take your complaint handling strategy to the next level? Then you need to attend the Winning with Complaint Handling conference on 18th October 2017.
Successful complaint handling has become the centre of customer experience. Research shows that for every one customer who complains, there are another 26 who say nothing and just leave (Source: Lee Resources International). So a complaint can be a valuable gift that enables you to improve your business and keep customers happy.
By attending the Winning with Complaint Handling conference you’ll discover cutting edge strategies that are proven to transform businesses through a focus on root-cause analysis and complaint resolution.
This exclusive event is a fantastic opportunity to learn from and network with like minded individuals. Hear inspirational success stories from award-winning companies and share your expertise in lively Q and A discussions.
Unlock the value of effective complaint handling to aid customer retention and employee engagement using the knowledge you will only gain at this one-of-a-kind conference.
Key topics include:
- Start fixing and stop hiding by utilising root cause analysis
- Get the competitive advantage through effective complaint resolution
- Gothe extra mile for your customers by empowering your front line employees.