Nina is a professional, highly capable training consultant with excellent communication skills, determined to help people make a positive impact in their work. She brings a ‘can do’ approach to her facilitation style and encourages participants to be proactive and enthusiastic in overcoming the challenges they meet. Nina has a background in retail, travel and call centres covering both private and public sectors. Her areas of expertise include designing and delivering customer service, communication, diversity and people management training programmes. She also has much experience in the field of employee engagement and change management. Nina uses her diverse background to bring training to life, making it easy for her to relate to others, bringing fun, relevancy and interest.